This Privacy Policy explains how Floral Haven processes personal data when you visit the website, make an inquiry, arrange a consultation, or place an order for wedding bouquets and event decoration.
We may collect contact details, event information, design preferences, order history, payment-related records, and communication content. Where needed for delivery and setup, we may also process venue details and scheduling information. We do not seek more data than is reasonably needed for the requested service.
We receive data from website forms, messages, consultation discussions, order confirmations, and payment or delivery arrangements. Some technical data may be generated automatically when the website is used, such as device or browser information and basic usage records. We may also receive limited information from service providers involved in payment or site operation.
We may use essential cookies to support site security, page navigation, and form functions. We may also use functional cookies to remember basic preferences and analytics cookies to understand how the website is used. Cookie categories may vary depending on the features available on the site.
Users can usually block, delete, or restrict cookies through their browser settings. If the website offers a cookie preference tool, selections made there will apply to the categories described in that tool. Some site functions may not work properly if certain cookies are disabled.
Depending on your location and the circumstances of processing, you may have rights to access, correct, delete, object to certain processing, or request restriction of use. You may also be able to request a copy of the data we hold about you. Some requests may be limited where we must keep information for legal, contractual, or security reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We will review the request and respond within a reasonable period, subject to any legal exceptions. If we cannot fully comply, we will explain the reason where permitted.
We retain personal data for the period needed to handle inquiries, complete orders, manage consultations, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where practical. Some records may be kept longer if required to resolve disputes or comply with law.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. We encourage users to review the policy periodically.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery and on-site setup, process payments, maintain records, improve website performance, and meet legal obligations. We may also use data to communicate about order status, scheduling, and service-related updates.
We may share personal data with payment processors, website hosting or technical support providers, and other operational partners that help us run the website and deliver services. Where a third party assists with an order, consultation, or setup, it may receive the information necessary to complete that task. These parties are expected to use the data only for the agreed purpose.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, or address security and fraud concerns. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.
Use the contact details below for privacy questions, requests, or complaints.
